Providing a #Winning Experience for the Digital Customer

Michael Dell said it best: “We’re a company with big ears” – a good thing considering there are more than 25,000 online conversations about Dell each day in English. While that number can be overwhelming, it underscores the wonderful opportunity social media offers for companies to listen.

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from Social Media Today - The world's best thinkers on social media http://ift.tt/1qvzuuD

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