5 Types of Social Media Complainers and How to Deal With Them

Social media continues to play an even larger role in not only gaining customers, but in retaining and building relationships with current customers. 93% of shoppers’ buying decisions are influenced by social media and that 90% of consumers trust peer recommendations, while only 14% trust advertisements.

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from Social Media Today - The world's best thinkers on social media http://ift.tt/1oVySxp

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