Social Media Killed the Call Center Star

The transition of customer experiences from traditional methods like walk-in to call centers and now more recently to social media has seen an interesting pattern. Like fish, customers generally swim in a common direction. This causes pressure to create new, more effective and efficient methods of channeling new volumes of demand.

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from Social Media Today - The world's best thinkers on social media http://ift.tt/1kXwS6x

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