How Does Your Organization's Effort to Integrate Social into Service Stack Up?

Earlier this year we released the fourth edition of the Social Customer Engagement Index report, which includes lots of interesting data for you to comb through. For a quick look at the study, below are 5 key findings to dig into and see how your organization compares.

read more

from Social Media Today - The world's best thinkers on social media http://ift.tt/1irNZgW

via IFTTT