These days, social customer service is ruled by the customer rather than companies. It is the customer who relentlessly determines how, when, and where he wants to be helped, and not the other way around. Therefore, seamless customer experience is upon us!
from Social Media Today - The world's best thinkers on social media http://ift.tt/1mDJ2lB
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from Social Media Today - The world's best thinkers on social media http://ift.tt/1mDJ2lB
via IFTTT
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